There has been growing pushback against self-checkout machines in various places.
Some reasons people are refusing to use them include:
Technical Issues:
Self-checkout machines often malfunction,
leading to frustration.
Errors like scanner problems or item misidentification make the experience tedious.
Lack of Human Interaction:
Some customers prefer interacting with human cashiers for assistance,
especially for complex purchases or if there’s an issue with the payment.
Job Loss Concerns:
The rise of self-checkout machines raises concerns about job security,
especially for cashiers.
People who value supporting human workers might avoid using the machines for this reason.
Security Concerns:
Some shoppers worry about the potential for theft,
as self-checkout systems may not always catch fraudulent activities, and stores might increase surveillance.
Feeling of Dehumanization:
Many people enjoy the personal touch of having an employee scan and bag their items.
Self-checkout can feel cold and transactional,
which is off-putting for some.
Slow or Complicated Systems:
In some cases,
self-checkouts aren’t faster or more efficient than traditional registers,
especially when a person isn’t familiar with the system or is buying multiple items.
As a result,
there is a growing trend of people choosing to avoid these machines,
preferring human interaction and the reliability of traditional checkouts.